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Shipping and Returns
SHIPPING
Oybō will endeavour to ship the ordered products as soon as possible, within a maximum of 3 days after order confirmation. The delivery time depends on the destination and the shipping and payment method you choose when placing your order.
PAYMENT
You can pay with Visa Credit Card, Mastercard, American Express or PayPal, bank transfer is also an accepted method of payment but less fast processing. Shipping costs differ in price and timing between Italy, the EU and non-EU. Most shipping methods provide zero section costs at the source of a minimum order.
– Italy, free shipping with more than 50€ shopping cart
– EU, Free shipping with more than 100€ shopping cart
Some non-EU shipping methods may require a minimum order quantity.
RETURNS AND REFUNDS
Once the product has been received, if you are not satisfied, you have the right to return the purchased products within 14 days of the delivery date. To return the package, fill in the form below or write an email to: info@oybo.it describing the problem and indicating the order number.
Attention!
Returned products must be in original, unused condition, packed in their original packaging and accompanied by the original invoice.We will refund the full purchase price, including any shipping costs, within 14 days of receipt of the returned product.
Need help?
Frequently asked questions
Your order, if destined for Italy or an EU country, will arrive within a maximum of 3 days from the order date at a cost of €8.50.
You will receive your refund within 14 days of receipt of the returned product.
You can pay with Visa, Mastercard, American Express, PayPal or by bank transfer.
If you need an invoice, you can request it at checkout.
If you are a reseller, please fill in the dedicated form at this link https://www.oybo.it/en/retailer/ by filling in the required fields. Your request will be completed in 2/3 working days.