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Terms and conditions
The following terms and conditions (“Terms and Conditions”) apply to the use of the oybo.it website (“Site”) and the purchase of products from the Site. The Site is owned and operated by ONDA s.r.l. (“ONDA”), a company registered in Italy with the VAT number IT03622550261 and the tax code 02444100263, with registered office: 31, Fonderia Street, 31100 Treviso (Italy).
AGREEMENT TO THE TERMS AND CONDITIONS
Access to and use of the Site, as well as the purchase of products from the Site, are subject to the Terms and Conditions described above. By using the Site and/or purchasing products from the Site, you agree to be bound by these Terms and Conditions. ONDA reserves the right to change the Terms and Conditions at any time and without notice. Users are encouraged to check the Terms and Conditions periodically to ensure that they are still acceptable.
PRODUCTS AND AVAILABILITY
The Site offers a range of socks and other products, all branded “oybo”. ONDA reserves the right to add or remove products from the Site without prior notice. All products are subject to availability. ONDA strives to provide accurate information on product availability, but cannot guarantee that products will always be available for purchase.
PRICES AND PAYMENT
Product prices are in Euro and include VAT, in the case of end customers. In the case of purchases for resellers, the price is without VAT. The total price of the order, including any shipping costs, is displayed before the order is confirmed. ONDA reserves the right to change the prices of the products at any time and without prior notice. Payments can be made by credit card, PayPal or wire transfer.
The site uses automated, third-party systems to complete payments. Payment gateways such as (stipe and PayPal) will handle user data according to their terms and conditions.
SHIPPING AND DELIVERY
ONDA undertakes to dispatch the ordered products as soon as possible, within a maximum of 3 days from the confirmation of the order.
Order processing times are variable, in case the user has chosen ” wire transfer ” as payment method, a maximum of 5 working days will be added.
The delivery time depends on the destination and the shipping method chosen by the user. ONDA shall not be liable for any delays in delivery caused by the courier or by unforeseeable events. Shipping information will be provided to the user upon confirmation of the order.
ONDA relies on selected delivery services, and therefore is not responsible for non-delivery or loss of your parcel. It will be the responsibility of the purchaser to independently organise the receipt of their parcel at the address selected at the time of the order.
RETURNS AND REFUNDS
You have the right to return products within 14 days from the date of delivery. For the return , please send an email to: firstname.lastname@example.org describing the problem and the order number, our operators will get back to you as soon as possible with the shipping information or you can fill the form on the page https://www.oybo.it/en/shipping-returns/ . Returned products must be in original condition, unused, in their original packaging and accompanied by the original invoice, if available. The terms of shipment and refund are defined in the following points: “RIGHT OF WITHDRAWAL” and “NON-CONFORMITY OF PRODUCTS AND DEFECTIVE PRODUCTS”.
RIGHT OF WITHDRAWAL
The Legislative Decree 06/09/2005 n.206 on the protection of consumers in respect of distance contracts, provides in article 64 the possibility for the consumer to exercise the right of withdrawal. This right consists in the possibility, exclusively for the consumer, to withdraw from the purchase unconditionally, that is without having to provide ONDA with any explanation. The right of withdrawal may be exercised at any time after having concluded the purchase procedure within 14 working days from the receipt of the products (starting from the date of delivery indicated by the courier), by notifying ONDA through the appropriate contact form on the page https://www.oybo.it/en/shipping-returns/.
The return of the amount in favour of the Consumer is free of charge and is carried out in the shortest possible time, within approximately 14 days from the date on which the Seller comes into possession of the Products, verifying the integrity of all their parts, original packaging and product. The costs for the return of the Products to ONDA are to be borne by the Consumer, in the event of collection of the parcel by ONDA they will be deducted from the refund due. In order for the right of withdrawal to be exercised, it is necessary that the consumer places the products intact as received inside the package sent by ONDA.
Products which have been unsealed/opened/partially used are in no way refundable according to art. 59 of the Consumer Code.
NON-CONFORMITY OF THE PRODUCTS AND DEFECTIVE PRODUCTS
The Products offered on the Site are in accordance with national and Community legislation. The images and colours of the Products published on the Site may be different from the real ones due to the local settings of the systems and/or tools used to display them.
In the event of non-conformity of the Products bought with respect to the description published on the Site and in the event of a faulty or defective Product, the Customer has the right to the immediate refund of the non-conforming good, subject to communication to ONDA through the appropriate form on the page https://www.oybo.it/en/shipping-returns/, the user must be able to provide photographs and/or video footage that highlight the damage or non-conformity of the Product in order to proceed with the refund.
A communication will follow from Oybo indicating the method of refund which may take place, at the Customer’s choice, also by means of discount vouchers on the next purchase exceeding the value of the goods to be refunded, excluding any further liability of ONDA, for any reason whatsoever.
WARRANTIES AND LIABILITY
ONDA warrants that the products sold on the Site comply with and comply with all applicable laws. ONDA shall not be liable for any indirect, special, incidental or consequential damages, including lost profits or lost data, arising out of the use or inability to use the Site or the products sold on the Site. ONDA’s maximum liability in relation to products purchased from the Site shall not exceed the amount actually paid by you for the purchase of such products.
All content on the Site, including text, images, graphics, logos, trademarks, are the exclusive property of ONDA or its licensors and are protected by Italian and international intellectual property laws. The user is not entitled to use such content without the prior written consent of ONDA.
LINKS TO THIRD PARTY WEBSITES
The Site may contain links to third party websites. ONDA has no control over such websites and shall not be liable for their content or for any damages or losses arising from the use of third party websites.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions are governed by Italian law. In the event of a dispute arising from the use of the Site or the purchase of products from the Site, the parties will endeavour to seek an amicable solution. In the event of failure to do so, the dispute shall be settled exclusively by the competent Italian jurisdiction.